Driving Transparent Communication With Service Explicit SMS
Great SMS partnered with enterprises across finance, logistics, SaaS, and customer support domains to deliver direct, user-visible service messages with complete clarity.
Project Overview
At Great SMS, we worked with organizations that require clear and traceable customer communication for service updates, confirmations, and alerts. By implementing Service Explicit SMS, we enabled businesses to send direct messages that customers can see, track, and trust.
The Solution
We deployed a robust Service Explicit SMS platform focused on visibility, reliability, and performance measurement.
- Direct customer-facing SMS delivery
- Clear message intent and visibility
- Detailed delivery and engagement analytics
- DND-compliant explicit messaging
- Seamless integration with business systems
“Service Explicit SMS gave us complete visibility into every customer message. The analytics helped us fine-tune our communication and improve outcomes.”
Jageer Hussain U
Managing Director, Great SMS
Key Benefits
- Complete Communication TransparencyCustomers receive clear, direct service messages they can easily understand and trust.
- Actionable Delivery InsightsDetailed analytics enable data-driven improvements in messaging strategy.
- Improved Customer ConfidenceVisible and timely updates strengthened trust and reduced uncertainty.
- Optimized Business PerformanceBetter communication clarity led to improved response rates and service efficiency.