Great SMS enabled next-generation customer engagement by helping brands adopt RCS messaging for rich, interactive, and app-like communication experiences.
Project Overview
Great SMS worked with modern brands aiming to upgrade from traditional SMS to interactive messaging. By leveraging RCS, businesses delivered visually rich messages with buttons, images, and instant actions—directly inside the native messaging app.
The Solution
We implemented a powerful RCS Messaging platform that transforms customer conversations into engaging digital experiences.
- Rich media messages (images, carousels, banners)
- Interactive CTA buttons (Call, Visit, Buy, Track)
- Branded sender verification
- Read receipts and delivery tracking
- Two-way conversational messaging
“RCS messaging completely changed how we interact with customers. The engagement levels were far beyond traditional SMS.”
Jageer Hussain U
Managing Director, Great SMS
Key Benefits
- Enhanced Customer Engagement by 45%Rich visuals and interactive buttons drove higher interaction rates.
- Improved Brand TrustVerified brand profiles increased credibility and customer confidence.
- Higher Conversion RatesCustomers could act instantly without leaving the message app.
- Future-Ready MessagingProvided a modern, app-like experience without requiring downloads.